Shipping & Returns

We’re all about simplicity, which is why our delivery process is about as easy as 1, 2, 3! 

1. Order one of our awesome products. 
2. We send your order information to our carbon-neutral shipping service. 
3. We’ll give them your product, and they will deliver it right to your door!

We are proud to say that we have $5 shipping Australia-wide. 

All orders are carbon-neutrally shipped at the following rates:

Once your order has been shipped, you will receive an email notification with tracking information. 

Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination and these may vary widely from country to country. It’s up to you to be aware of these additional charges as the responsibility falls onto the customer to pay these.

We want you to be completely satisfied with our products and will gladly accept returns within 14 days of receipt where the products are in new, unworn, unwashed condition with original packaging included. 

For FAULTY ITEMS, INCORRECT SIZE RECEIVED OR WRONG ITEM RECEIVED, please send us an email at theteam@baru.com.au and attach a few photos so we can understand the problem. We’ll arrange for a swap free of charge, so please keep your received product in good condition. 

FOR ANY OTHER ISSUE (i.e. you aren’t happy with the product, or you aren’t happy with the size), we’re happy to give you a full store credit once you’ve sent back the product. This of course assumes that the item is still in good condition. 

We’ll create the shipping label and arrange for pickup, but the standard shipping charges will still apply. 

If you’d like to arrange a return delivery, please email us at theteam@baru.com.au with all relevant information as well as some photos and your pickup address. 

If you have any questions about shipping and returns, please feel free to contact us or use the live chat function on the bottom of the screen.